2.4 Enable Suppliers

Overview

Development of supplier enablement strategy is key to get suppliers onboarded and ready for customer's Coupa rollout. Supplier lead(s) works with customer to understand supplier transaction volumes, spend volumes and identifying key and strategic suppliers. They will drive discovery of supplier's technological capabilities in order to recommend best strategy around various methods for suppliers to interact and transact in Coupa. Opportunities to improve user experience by providing searchable catalogs either via punchout or hosted methods and improving efficiency in transaction processing should be top factors in developing a successful strategy.

Supplier Enablement Operating Model

Tier 1-2 Customers will have an assigned SE (Supplier Enablement) resource to provide oversight to Partner (if partner led) or lead the workstream (if Coupa led). If a project is Coupa led, all tasks will be done by Coupa SE team member.

For Tier 3-5 Customers, the partner or Coupa PS will pull in an SE resource as needed. We will also collectively promote customer participation in our Able to Enable Community.

Activities

Activity	Key Inputs	Roles & Responsibilities	Deliverables	Supporting Documents
Supplier Enablement Strategy	This is the start of the Supplier Enablement work stream and consists of: Defining Supplier enablement Success Metrics Analyzing spend to sort by transaction volume, spend and key suppliers Match customer suppliers against full list of suppliers to see which are active with integrations, CSP, and SAN Build a project plan, resource plan, and timeline for SE work stream Build a communication strategy Provide customer with communication templates	SE helps invite customer to 'Supplier Enablement Methodology' online introduction class (email 'training@coupa.com' with customer contact info) SE performs Vendor analysis and match as primary inputs to analysis Partner owns final deliverable with our inputs included Partner fills out supplier enablement questionnaire and shares with Coupa SE or Project Manager	SE Methodology class completed Supplier Enablement Workshop Supplier Enablement Plan Supplier Enablement Questionnaire	Supplier Enablement Overview Deck Supplier Enablement Tracker Communication Samples Supplier Enablement Questionnaire
Catalog Management Strategy	This is really a component of the overall Supplier Enablement strategy, but includes: Identifying which of their suppliers are currently punchout-ready Identifying which categories in their spend are most often used for Hosted catalogs Identifying the correct business process for both initially loading hosted catalogs and long-term maintenance of hosted catalogs	Coupa SE provides list of punchout-ready suppliers Coupa SE provides list of most catalogued categories Partner is responsible for final deliverable with our inputs included
cXML Integration	Kickoff call with the supplier Exchange of credentials Configuring credentials Testing of all buying channels within punchout Identify bugs and fixes Sign off from customer Move to production (with production credentials)	Partner leads the config and testing Coupa SE supports as needed when platform questions / issues remain	Configured/Tested cXML connections	cXML Questionnaire
PunchOut Catalog Integration	Exchange credentials with Supplier Configure credentials with suppliers Test full punchout process (POSR and POOM) Have customer sign off on functioning punchout Plan MTP (with production credentials)	Partner leads the config and testing Coupa SE supports as needed when platform questions / issues remain	Configured/Tested Punchouts
Hosted Catalog Integration	Explain proper hosted catalog initial load and maintenance business processes Decide on long-term management plan of catalog Define list of items Support Supplier populating correct template (item loader, background loader, or catalog loader) Load file in test through correct loader Have customer sign off on all items in catalog and look of content Plan for MTP	Partner owns loading and testing of hosted catalogs Partner owns knowledge transfer to customer Coupa SE will want to validate initial load and management plan at beginning of catalog enablement phase	Configured/Loaded Catalogs
CSP, SAN Enablement / Campaign Management	Based on spend segmentation, define target list of customers for CSP / SAN enablement Work with customer to define the message and posture toward e-invoicing Design 3-4 communication campaign within email marketing tool Execute campaign with supplier engagement tracking Prioritize follow up Place 3 calls into supplier as needed (optional add-on) Track progress on weeky interval Re-design PO to promote e-invoicing	Coupa SE scope can be scoped as needed, most partners will do this in conjunction with customer	Supplier Communications	Supplier Communication Templates
Compliant Invoice Management	The Compliant invoicing is system driven through in-code validations that validate: Data exists in required fields for that country Format of VAT / TAX Id’s is correct, by country. CSP and SAN enablement will be equivalent to NA projects, except the addition of Remit-To address creation is required for ALL suppliers. The additional real work will be for integrated supplier. This will include: Spend Segmentation to finalize compliant channels used by each supplier Review of Compliance documentation for all relevant countries Finalize Remit-To strategy: Exclude from Coupa or include and establish mapping process for Supplier RTA’s to Buyer RTA’s This documentation should include technical documentation that identifies how and where fields should be included in cXML files or .csv files Testing of Invoice integration to ensure all errors are avoided and successfully validated Sign off from customer that all required field is included.	TBD
Post Go-Live Activities	Measure and monitor Create triggers and opportunities			Presentation on activities