Development of supplier enablement strategy is key to get suppliers onboarded and ready for customer's Coupa rollout. Supplier lead(s) works with customer to understand supplier transaction volumes, spend volumes and identifying key and strategic suppliers. They will drive discovery of supplier's technological capabilities in order to recommend best strategy around various methods for suppliers to interact and transact in Coupa. Opportunities to improve user experience by providing searchable catalogs either via punchout or hosted methods and improving efficiency in transaction processing should be top factors in developing a successful strategy.
Supplier Enablement Operating Model
Tier 1-2 Customers will have an assigned SE (Supplier Enablement) resource to provide oversight to Partner (if partner led) or lead the workstream (if Coupa led). If a project is Coupa led, all tasks will be done by Coupa SE team member.
For Tier 3-5 Customers, the partner or Coupa PS will pull in an SE resource as needed. We will also collectively promote customer participation in our Able to Enable Community.
|Activity||Key Inputs||Roles & Responsibilities||Deliverables||Supporting Documents|
|Supplier Enablement Strategy||This is the start of the Supplier Enablement work stream and consists of:
SE Methodology class completed
Supplier Enablement Workshop
Supplier Enablement Plan
Supplier Enablement Questionnaire
Supplier Enablement Tracker
|Catalog Management Strategy||
This is really a component of the overall Supplier Enablement strategy, but includes:
||Configured/Tested cXML connections||cXML Questionnaire|
|PunchOut Catalog Integration||
|Hosted Catalog Integration||
|CSP, SAN Enablement / Campaign Management||
||Coupa SE scope can be scoped as needed, most partners will do this in conjunction with customer||Supplier Communications||Supplier Communication Templates|
|Compliant Invoice Management||
The Compliant invoicing is system driven through in-code validations that validate:
Data exists in required fields for that country
Format of VAT / TAX Id’s is correct, by country.
CSP and SAN enablement will be equivalent to NA projects, except the addition of Remit-To address creation is required for ALL suppliers. The additional real work will be for integrated supplier. This will include:
|Post Go-Live Activities||
||Presentation on activities|