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Coupa Success Portal

3.2 Execute Testing

Overview

As testing occurs, Coupa PM/partner should meet with the customer on a frequent basis to review results and track any follow-up activities via open items tracker. It is recommended that UAT testers are trained before running UAT test scripts.

Activity Key Inputs Roles & Responsibilities Deliverables Supporting Documents
Support System Integration Testing (SIT) Coupa PS
  • Client IT team/partner responsible for executing the SIT test cases
  • Partner/Client/Coupa PM responsible for capturing the issues in a project issue tracker
  • Coupa TS technical architect responsible for reviewing the integration related defects, fix Coupa side issues and update the tracker
Signed off (Client, Partner and Coupa) SIT Integrations Issue Tracker
Support UAT  
  • Client/partner responsible for executing the UAT test cases
  • Partner/Client/Coupa PM responsible for capturing the issues in a project issue tracker
  • Partner/Coupa PS is responsible for reviewing the non-integration related defects, fix configuration/data issues and update the tracker
  • Coupa TS technical architect responsible for reviewing the integration related defects, fix Coupa side issues and update the tracker
Signed off (Client, Partner and Coupa) UAT  
Manage application performance issues Client, Partner
  • Coupa PM and TS resource will share the responsibility of doing the first level of triage.
  • If not resolved by level triaging, then Coupa PM and TS resources will reach out to Performance engineering and/or Coupa operations team for further debugging
resolution of application performance issues  
Manage integration performance issues Client, Partner, Coupa PS
  • Coupa TS technical architect will be responsible for doing the first level of triage.
  • If not resolved by level triaging, then Coupa TS technical architect will reach out to Performance engineering and/or Coupa operations team for further debugging
resolution of integration performance issues  
Manage Security issues Client, Partner, Coupa PS
  • Coupa TS technical architect will be responsible for doing the first level of triage.
  • If not resolved by level triaging, then Coupa TS technical architect will reach out to Coupa Security team for further debugging
resolution or mitigation plan for security issues  
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