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Coupa Success Portal

4.3 Go-Live

Overview

Congratulations on Going Live with Coupa!  That's a great feeling to help customer launch the system live after much hard work to get here and start capturing real savings.

Activities

Activity Key Inputs Roles & Responsibilities Deliverables Supporting Documents
Smoke Test transactional integrations Coupa PS, Partner, Client (business + integrations)
  • Coupa PM/partner to schedule a meeting with Coupa TS technical architect and Client (business + integrations)
  • Coupa PM/partner/client to create a low $ (penny) transaction in the system.
  • Coupa TS technical architect to trigger the appropriate integration(s) for testing
Smoke-tested integration in a live production environment  
Send Go-Live Announcement to allofus Partner, Coupa PM
  • Partner completes go-live announcement using Coupa provided template
  • Coupa PM does same for Coupa led projects
  • Coupa PM provides announcement to Exec Sponsor/RVP for approval
  • Coupa PM sends to allofus
  • Coupa PM uploads and attached announcement to Integrated Customer Management PS section on customer's account in SFDC
Go-Live Announcement shared with allofus and attached to ICM record in SFDC Go-Live Announcement Template
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