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Coupa Success Portal

Coupa University Policies, Terms & Conditions

General Terms

Training purchased in the Coupa University Learning Management System (“LMS”) or via purchase order shall be governed by the terms and conditions of the Master Subscription Agreement, or equivalent agreement, between Coupa Software, Inc. or its Affiliates (“Coupa”) and Customer, or, if no such agreement exists, Coupa’s Master Subscription Agreement, located at shall apply. 


Travel and business expenses incurred by attendees associated with the above training(s) are the responsibility of Customer and are not included in the fees listed in the LMS.  If full payment is declined or otherwise not received by the class date, a late payment penalty of 2% of the amount past dues will be assessed.  Coupa shall invoice Customer any unpaid balance on the last day of the class (“Training End Date”) and Customer shall pay the invoice in accordance with the payment terms provided. Attendees are responsible for any taxes required by the country or municipality where they attend training, and may be billed separately by Coupa if unpaid by the Training End Date.


Cancelation & Refund Policy

All payment obligations are non-cancellable and all amounts paid are non-refundable.  Coupa reserves the right to cancel the class at any time due to lack of minimum attendance, in which case, Coupa shall issue a redemption code good for a future session of the same training.


Rescheduling Policy

To reschedule a course registration, please email two (2) weeks prior to the start date. Failure to provide such notice will result in the course fee being charged and the seat considered consumed. Coupa will confirm all rescheduling requests within three (3) business days.


Questions or Concerns

Please contact Coupa University Training Operations at with any questions or concerns.




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