Success
At Coupa, we're different. We're focused on really helping your company save money, improve efficiencies, and help you achieve your ROI objectives. From our development and release process, to our customer management lifecycle, we'll work with you to help measure and improve your Coupa implementation—all part of your Coupa subscription.
We believe so strongly in making you successful that we've created a whole organization geared towards driving our customer's success. Most tech companies spend time with you during the sales cycle and implementation, and then little more. Perhaps the occasional call from the account manager when they want you to buy something, but not much more.
That's why we focus on creating partnerships with our customers, with a common focus on success. This means we'll say no when we feel that you're doing something that will jeopardize the adoption of Coupa by your most important constituents: your employees.
- Quality Engineering
- Our development lifecycle revolves around the PM, Dev, and RM teams.
- Support Ticket Lifecycle
- Our support team can handle most of your requests from one centralized location.
- Integrated Customer Management
- Integrated Customer Management framework ensures that value remains front and center as you roll out your Coupa instance.
- Release Management
- Because Coupa is cloud-based software, we're able to release a new version of Coupa three times a year, and provide regular updates every two weeks.