Once you become a customer, we provide you with a team of professionals who'll work hard to make sure you'll be successful with Coupa. If you're not successful, then we're not successful, and our business model would've failed, and we know you won't renew your subscription! Everything we do, on a day-to-day basis, is focused on you and the success that you want to achieve with Coupa.
We've got a huge number of customers who'll vouche for us because we align ourselves with what matters to them. The Coupa Success Team are singly focused on the success of all our customers. To help meet your specific needs, we offer three Customer Success Plans to help different types of organizations get started with Coupa. We have three main teams that'll rally around you.
- Customer Adoption Managers
- Our Customer Adoption Managers (CAMs) have advanced product knowledge and industry experience to make sure you're implementing industry best practices.
- Customer Value Managers
- Our CVMs work with you to make sure you're meeting your success criteria for your Coupa implementation.
- Technical Support
- Our support team works with you to make sure any technical issues are solved quickly.