As your business grows and changes and you expand usage of Coupa, we want to ensure you have the guidance you need to get the most from Coupa. The Solutions Management team is our in-house solutions team with high technical aptitude, extensive Coupa product knowledge and a deep understanding of purchasing and procurement.
This team is very hands-on and is available as a resource to help you achieve maximum efficiency in your purchasing operation. They listen to your needs and act as a bridge with Coupa Product Management, Development, Operations, Sales or anyone else at Coupa. You can reach to them through your CSM team.
Here are some examples of what the Solutions Management team has helped clients with in the past:
- Participate in conversations with your business, IT and vendor partners and providing guidance and assistance in your Coupa expansion.
- Help with unique integrations with internal systems, supplier integrations, expanding to other countries, adding multiple locations, and managing additional commodity spend through Coupa.
- Address recurring issues – identify root cause and implement a permanent process/system solution
- Identify and helping to eliminate manual processes
- Share new Coupa capabilities and discussing areas that might interest you
- Connect you with other customers in your space to understand how they are leveraging Coupa
- Assist with configurations, while your new/existing admins are getting up to speed on Coupa
As you can see the Solutions Management team has a wide skill set, but is first and foremost highly trained Coupa experts ready and waiting to assist to help you achieve your Spend Management goals!