Ensuring your success with Coupa is the number one goal of the Technical Support team. The Technical Support team is here to help resolve all of your post implementation issues and questions with a tactical focus on Coupa Service, Integrations, and Operations related requests.
The Technical Support team is:
- Your main point of contact for questions on how to use Coupa and if you have any questions or are having problems operating the Coupa system.
- Technical Support is the point of contact for the Coupa administrator and any designated support contact(s).
- If you have questions about Coupa functionality or would like to discuss best practices, Coupa Technical Support Office Hours is designed to provide dedicated scheduled time with a Technical Support team member.
The Coupa customer portal contains a wealth of information including a Best Practices section that outlines Procurement Best Practices and Release Planning. The Release Planning section helps you prepare for upcoming Coupa release to ensure you have evaluated new features and ensured your environment is well prepared for the upcoming update. There are also answers to common questions that will help you in resolving your questions faster.
Here’s how to contact us: