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Coupa Success Portal

Supplier Portal Two-Factor Authentication

Feature Summary

In Coupa Supplier Portal 3.5, you can enable two-factor authentication.

Upgrade Impact

None.

Availability

This feature is disabled by default.

What We Were Thinking

We wanted to improve the security of supplier accounts on the CSP. By using other forms of identification beyond an email address, suppliers can significantly decrease the chance that a hacker could gain access to their account.

How It Works

The CSP leverages Google Authenticator, which is available for iOS and Android devices. You need to install it on your mobile device if you want to enable two-factor authentication. See Install Google Authenticator for help with installing the app on your mobile device.

Enabling Two-Factor Authentication

Make sure you've got your mobile device with you before enabling two-factor authentication.

  1. Sign into your Coupa Supplier Portal account at https://supplier.coupahost.com.

  2. From the menu icon (menu_icon.png) at the top right, click My Account.

  3. In the left menu tabs, click Two-Factor Authentication.

  4. Under Two-Factor Authentication, click Enable.

  5. Follow the on-screen instructions for installing and using Google Authenticator.

  6. Choose Remember this computer for 30 days if you're not using a shared or public computer, and click Enable.

  7. Print your backup codes or email them to yourself before you click OK. If you ever lose your device, you need these to regain access to your CSP account. 

You can only use a recovery code once, so it's a good idea to refresh your list if you have to use a recovery code. Go to My Account > Two-Factor Authentication and click Regenerate Recovery Codes to get a new list of codes.

If you enable or disable two-factor authentication, you get an email notification of the change.

Signing Into The Coupa Supplier Portal with Two-Factor Authentication

  1. Go to https://supplier.coupahost.com and provide your credentials as usual.
    The Two-Factor Authentication window opens.

  2. Open Google Authenticator on your device and choose your CSP account. Get the number that's shown.

  3. Type the two-factor authentication code in the appropriate field, choose Remember this computer for 30 days if you're not using a shared or public computer, and click Log In.

    The code that Google Authenticator provides is good only for 60 seconds. If you don't type that code on the CSP sign-in page and click Log In within 60 seconds, you have to get a new code and try again.

Disabling Two-Factor Authentication

  1. Sign into your Coupa Supplier Portal account at https://supplier.coupahost.com.

  2. From the menu icon (menu_icon.png) at the top right, click My Account.

  3. Under Two-Factor Authentication, click Disable.

  4. In the window that appears, provide your CSN Password and then click Disable Two-Factor Authentication.

If you lose your 2FA device or recovery codes, contact Coupa support for assistance.

How to Enable It

Coupa admins don't need to do anything for suppliers to be able to enable 2FA for themselves. 

Upgrade Impact

Roles and Permissions

N/A

Integrations

N/A

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