When suppliers are set up to use cXML purchase order (PO) transmission, POs are automatically submitted to the suppliers.
To test a PO, create a punchout requisition and approve the requisition to generate a PO. Once the PO is generated, the PO is scheduled for cXML transmission.
It usually takes 2 to 5 minutes for a PO to transmit using cXML.
What if there is a problem?
If there is a transmission failure, an email notification is sent to admin users with an error message and cXML code. This information can be submitted to the supplier for review and resolution.
|Issue||How to fix it?|
Unable to send or receive POs
Most issues are related to credentials or supplier configuration.
To fix this issue:
Sometimes suppliers need to add Coupa IP addresses to their servers to be able to receive POs.
See the Coupa IP address list.