When suppliers are set up to use cXML purchase order (PO) transmission, POs are automatically submitted to the suppliers.
To test a PO, create a punchout requisition and approve the requisition to generate a PO. Once the PO is generated, the PO is scheduled for cXML transmission.
It usually takes 2 to 5 minutes for a PO to transmit using cXML.
What if there is a problem?
If there is a transmission failure, an email notification is sent to admin users with an error message and cXML code. This information can be submitted to the supplier for review and resolution.
How do I fix it?
Unable to send or receive POs
Most issues are related to credentials or supplier configuration.
To fix this issue:
Sometimes suppliers need to add Coupa IP addresses to their servers to be able to receive POs.
To fix this issue, direct the suppliers to here.