Skip to main content

 

 

Coupa Success Portal

Supplier Email Notifications

Suppliers can get various email notifications from Coupa. Customers want to control each of these emails to prepare their suppliers and to understand how their spend transactions alert or notify their suppliers.

Depending on their notification preference settings and whether suppliers and customers have Supplier Information Management (SIM) and Supplier Actionable Notifications (SAN), suppliers receive email notifications from Coupa and the Coupa Supplier Portal (CSP) of the actions listed below.

From Coupa (Independent from Supplier Actions)

Coupa initiates email notifications to suppliers based on customer actions taken. Suppliers receive these notifications whether they have a CSP account or not.

  • New purchase order
  • Updated purchase order
  • Invite to create Supplier Portal account
  • Request to update information (SIM)
  • Request to update Terms of Use (Invoice Compliance)
  • New RFx event message (Sourcing)
  • Invitation to a new event (Sourcing)
  • Contract Collaboration requests and updates (Coupa Contract Collaboration)

From Coupa (in Response to a Supplier Action)

Suppliers can submit invoices against purchase orders (POs) directly from their PO emails. They can also provide SIM info from the request email without logging in to the CSP. When suppliers act on these Supplier Actionable Notifications (SAN), they can get follow-up notifications from Coupa about the status of what they submitted, without having a CSP account.

  • Invoice submit confirmation
  • Invoice approved
  • Invoice disputed
  • Invoice paid
  • New invoice comment
  • SIM successfully submitted
  • SIM approved
  • SIM rejected

From the CSP

After creating a CSP account, suppliers can set their notification preferences. In addition to email, they can choose to get notifications online in the CSP or through SMS. Each supplier user controls which notifications to get. Most email and online notifications are "on" by default.

If a supplier chooses to receive a PO notification through the CSP and the customer's system is set up to send a PO notification email, the supplier receives two notifications. So, once a supplier is connected, the customer can change the PO delivery notification preferences to avoid sending notifications automatically.

Catalogs

  • New catalog comment
  • Catalog approved
  • Catalog rejected
  • Catalog about to expire

See Working with Catalogs for more info.

Form Response

  • Form response approved
  • Form response rejected
  • Supplier information updated

See Filling out a Supplier Update Form via the Portal and Filling out a Supplier Update Form via Email for more info.

Invoices

  • New invoice comment
  • Invoice approved
  • Invoice paid

See Invoice Status and Workflow for more info.

POs

  • New PO comment
  • New PO

See Working with Orders for more info.

Profile

  • Public profile update
  • Update profile

See Creating or Updating Your Profile for more info.

Terms of Use

  • Terms of use

See Agreeing to Terms of Use for more info.

User

  • New connection
  • Was this article helpful?