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Coupa Success Portal

Manage Users

You can manage user permissions and customer access by assigning certain users to only certain customers and by limiting what types of documents they can access and what functions they can perform with their assigned customers.

Click on the Admin tab on the main menu. The Admin Users page appears.


Click on the Edit button to open the Edit user access for [User Name] window.


You can change the user's name, modify the user's permissions and customer access, or deactivate the user.

The Deactivate User button is inactive when you edit your own access to avoid deactivating your own account.

You cannot change the user's email address. If a user wants to change the email address, send a new invitation to that user.

The Invite User and Edit user access for [User Name] windows are almost identical, but when you invite a user, you can specify an email address.

User permissions

Permissions Description
All Gives full access to all CSP functions, except for user administration.
Admin Has full access to all CSP functions, including user administration. Non-admin users can still view the Users tab of the Admin page and invite users, but they cannot edit existing users. The permissions on the invitation cannot exceed the permissions of the user creating the invitation.
Orders Allows viewing and managing purchase orders (POs) received from customers.
Restricted Access to Orders Allows accessing POs and PO changes. The permission is off by default. 
Restricted Access to Service/Time Sheets Allows accessing service/time sheets. The permission is off by default.
Invoices Allows creating and sending invoices to customers.
Catalogs Allows creating and managing customer-specific electronic catalogs.

Allows modifying customer-specific profiles.

All users, regardless of permissions, can edit the public profile.

ASNs Allows creating and sending advance ship notices (ASNs) to customers.
Service/Time Sheets Allows creating and submitting service/time sheets against POs.
Payments Allows viewing payments and downloading digital checks.
Order Changes Allows submitting PO change requests. 
Pay Me Now Available only if your customers use Coupa Pay and enabled the feature related to this permission.

Click on the Info (info_icon.png) icon next to the Permissions header for more information. 

The info_icon.png icon tooltip shows the following information:

The permissions from Orders to Payments provide user access to the related tabs. The Order Changes, Restricted Access to Orders, and Restricted Access to Service/Time Sheets permissions provide specific access within the Orders tab. Restricted Access to Orders limits access to orders that users are assigned to. Ensure that these users do not get the Orders permission. Restricted Access to Service/Time Sheets limits access to creating time sheets for orders that users are assigned to. Ensure that these users do not get the Orders permission. Some customers may not currently support restricting access to orders and service/time sheets. Contact the Customer Company Admin to confirm if needed.

For auditing purposes, Coupa does not allow users to be deleted, so you cannot delete a user from your profile. Instead, you can deactivate a user when you no longer want that user to be able to access the account.

If you deactivate users, you can always reactivate them later. If you reactivate a user, the customer access is reset for that user, so you'll have to assign customers to that user again.

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