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Coupa Success Portal

Help FAQ

How do I contact Coupa for help using the CSP?

For Supplier support, please visit the Coupa Suppliers site, and see the Supplier Help Center and frequently asked questions.

For any technical or functional support-related questions not answered in the Supplier Help Center, Suppliers can chat with an agent 24x5 through the chat box on the Coupa Supplier Portal (supplier.coupahost.com), or email supplier@coupa.com. Any questions regarding the Customer/Supplier relationship, processes, request/invoice/payment status, etc., cannot be addressed by Coupa Support and must be directed to the Coupa Customer. 

What resources can I use to get help?

Chat

Whether you are logged in to the CSP or not, you can chat with Coupa Support to get a quick response or resolution to your case.

This is not a chat option for communicating with your customers.

  1. Click Chat with Coupa Support in the bottom right corner of the page to launch the chat.

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    If all the support agents are offline or busy, you can Send a support request through an offline form in the same chat window.

  2. Provide your contact information: first name, last name, email address, and phone number (optional).

    If you are logged in to the CSP, your contact information is pre-populated, but you can modify it.

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    If no support agent is available, you also need to provide the subject of your request and a detailed issue description, after which you can see a confirmation that your case was submitted and logged. A support agent contacts you as soon as they are available.

  3. Start chatting with the support agent.

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    If the support agent asks you to send a file, a paperclip icon appears on the left of the field where you type your message.

    After the chat ends, you can save the transcript.

Your account and login information is not stored and support agents cannot log in to your CSP. However, information provided in the chat is logged, so do not provide unnecessary personal information.

When you browse, the chat window persists on all the pages except for your Public Profile page, and you can minimize it by clicking on the opposite arrows icon in the top left corner.

The chat is available also when accessing the CSP from a mobile device.

Online Help, Blog, and Help Tour

When you log in for the first time, you are greeted by the Help Tour (welcome tour) on the Home screen. Click on the Help link in the top right corner of the page to view the Help Tour any time.

You can also use the Blog and Online Help links to learn more about the CSP.

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