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Coupa Success Portal

Log in to the CSP

Go to and in the Log In pane on the right, enter your email address and password and click Log In.


After logging in to the CSP as a non-admin user, you can see a banner listing your existing permissions and the permissions you can request from your admins. CSP admins that manage users are also notified through a banner to check their users' permissions.

You can close the banner for the current session, but the message is displayed again after logging in to a new session.

Once you are signed in, Coupa takes you on a tour of the new site.

When you log in for the first time, you are prompted to enable two-factor authentication. See Enable or Disable Two-Factor Authentication for more info.

Some customers may require you to use two-factor authentication when accessing their information.

Log in with two-factor authentication

If you have enabled two-factor authentication, the Two-Factor Authentication window opens when you want to log in to the CSP.

If you enabled the Two-Factor Authenticator App, choose open Google Authenticator on your device, choose your CSP account, and get the validation code.

If you enabled two-factor authentication for SMS, check your text messages to get the verification code.


Type the two-factor authentication code in the appropriate field, choose Remember this computer for 30 days if you're not using a shared or public computer, and click Log In.

The code is good only for 60 seconds. If you don't type that code on the CSP sign-in page and click Log In within 60 seconds, you have to get a new code and try again.

See Enable or Disable Two-Factor Authentication for more info.

If you are locked out and you don't have your six-digit backup validation code, contact your customer who will ask for a declaration form and either your email used to log in to the CSP or a copy of your photo ID or passport to verify your identity.

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