Skip to main content



Coupa Success Portal

Log in to the CSP

Login page

Go to and in the Log In pane on the right, enter your email address and password and click Log In.


Welcome message

When you log in for the fist time from a new customer-created invitation, you can see the following welcome message and company logo by default. Your customer can customize the welcome message, so the message might be different and have your customer's logo instead of the Coupa logo.


Welcome tour

Once you are signed in, Coupa takes you on a welcome tour.

If you log in from a new customer-created invitation, the welcome tour is not shown, but you can access it from the Help menu. For more information, see Navigate and Get Help.


You can skip the tour by clicking on the Skip button or closing the window with the X in the top right corner. Clicking Next takes you to the second page of the tour, which provides you with basic information on the benefits of invoicing through the CSP.


By clicking on the relevant link, you can go directly to view the Orders, Invoices, or Admin pages, or go to the next tour page that provides basic information about how the CSP can help you transact and communicate with your customers, for example, by allowing you to manage your catalogs, orders, and invoices, and setting notification preferences for important customer transactions.

The fourth (last) page of the tour summarizes the additional features, for example, the possibility to provide supplier information through the CSP, update POs with advance ship notice (ASN), update catalog items, and features for payments, such as, managing payment settings. If you click on the Go to Online Help to Learn More link, you are directed to the Coupa Supplier Portal Admin and User Guide for details on each feature.


Two-factor authentication

When you log in for the first time, you are prompted to enable two-factor authentication. For more information, see Enable or Disable Two-Factor Authentication.

Some customers may require you to use two-factor authentication when accessing their information.

Log in with two-factor authentication

If you have enabled two-factor authentication, the Two-Factor Authentication window opens when you want to log in to the CSP.

If you enabled the Two-Factor Authenticator App, choose open Google Authenticator on your device, choose your CSP account, and get the validation code.

If you enabled two-factor authentication for SMS, check your text messages to get the verification code.


Type the two-factor authentication code in the appropriate field, choose Remember this computer for 30 days if you are not using a shared or public computer, and click Log In.

The code is good only for 60 seconds. If you do not type that code on the CSP sign-in page and click Log In within 60 seconds, you have to get a new code and try again.

For more information, see Enable or Disable Two-Factor Authentication.

If you are locked out and you do not have your six-digit backup validation code, contact your customer who will ask for a declaration form and either your email used to log in to the CSP or a copy of your photo ID or passport to verify your identity.

  • Was this article helpful?