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Coupa Success Portal

View and Download Digital Checks

You can accept payment from your customers through digital checks that you can download and print from the CSP.

If you provide your bank account information, your customers can also pay your invoices through bank transfer.

Prerequisites

  • You are a US-based supplier.

  • Your US-based customers use Coupa Pay.

  • You are linked to the CSP. If not linked, you receive an email invitation to register for the CSP

Notifications

When your customer releases a payment batch for you, the payment moves from Approved to Payment in progress status and a digital check email notification is sent to the email address of the payee (supplier payment account email) or, if not available, of the primary contact.

If you aren't linked to the CSP, your email contains the Sign up to Print Digital Check button.

digital_check_email_notification_supplier_not_linked.png

To access the digital check, you need to register for the CSP.

If you are linked to the CSP, your email contains the Log in to Print Digital Check button.

digital_check_email_notification_supplier_linked.png

Online and email notifications are on by default, so if you have not turned off your online notification for Coupa Pay / New digital check, you also get a New digital check online (system) notification in the CSP with the following message: "[Your customer's name] sent you a digital check for [amount] for payment [number]."

See View and Manage Notifications for more information.

View and download your digital check

If you are logged in to the CSP and click on the Log in to Print Digital Check button, you can see the Download Digital Check popup window.

download_check_popup.png

If you aren't logged in and click on the Log in to Print Digital Check button, you are directed to the Payments page.

payments_page.png

If you log in to the CSP for the first time after registering or you log in directly (not from the email notification), you are taken to the Home page first, so you need to click on the Payments main menu item to see all the payments: bank transfers and digital checks.

The Payments menu item and the Payments page are visible only to supplier users with the Payments permission that have at least one Coupa Pay customer. See Manage Users for more information.

From the Select Customer dropdown, select the customer whose payments you want to see.

On the Payments page, the Select Customer dropdown lists only your Coupa Pay customers.

To download your digital check, you have the following options:

  • Click on the OK button in the Download Digital Check popup window.

  • Click on the Download Digital Check (download_digital_check.png) icon in the Actions column of the Payments table.

  • Go to the specific payment and download the check directly from the payment.

    download_check_from_payment.png

You can view and download a digital check only four times to prevent, for example, multiple deposits.

You can see how many times you have downloaded a check also in the Download Count column of the Payments table and in the Digital Check field of the Payment Info section.

In the appearing window, you can open or save the digital check .pdf file, and then print, sign, and deposit it.

Invoices associated with digital checks and bank transfers are populated with the following payment information: invoice paid or not, payment date and number, amount paid, and payment notes.

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