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Coupa Success Portal

Why can't I edit, void, or delete an invoice?

Once an invoice has been submitted, it can't be changed in any way. However, you still have options:

  1. Ask your customer to reject or void the existing invoice. You can then create a new one.
  2. Create a new credit memo that credits the customer for the original value, and then create a new invoice.

Ask your customer which method they prefer.


 

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