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Coupa Success Portal

Avoiding Bill-To Address Errors

The bill-to information should not be provided in the cXML data as it defaults from the bill-to information included on the purchase order being referenced. If you include the bill-to information in the cXML, both the bill-to name and address must match exactly the associated address in Coupa.

If the customer does not have dedicated bill-to addresses (they base this off the ship-to information), leave the <Name> tag blank within your cXML, and instead add the bill-to name within the <DeliverTo> tag in the Postal Address.

Customers are advised to have a single bill-to address for each chart of accounts (COA).

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