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Coupa Success Portal

Could not parse cXML document

The supplier is sending a cXML invoice to Coupa that is not properly formatted.

How do I fix it?

The supplier should check the validity of the XML specifications they are sending to Coupa. They can do this by POSTing to the DTD of the specification.

Example

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE cXML SYSTEM "http://xml.cxml.org/schemas/cXML/1.2.020/cXML.dtd">
<cXML xml:lang="en-US" timestamp="2015-03-01T16:03:51+00:00" payloadID="20150301 160344.345">
  <Response>
    <Status text="Not Acceptable" code="406">Could not parse cXML document.</Status>
  </Response>
</cXML>