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Coupa Success Portal

Invalid order/document reference. Order header XX does not belong to supplier XX

The Coupa PO number is valid, but it does not belong to the correct supplier.

How do I fix it?

To resolve this error, look up the Coupa PO and check the supplier's cXML invoicing setup.

The <From> and <Sender> domain and identity must match the file, and must match the setup in Coupa.

Example

<Header>
    <From>
        <Credential domain="xxx">
            <Identity> xxx </Identity>
        </Credential>
    </From>
    <To>
        <Credential domain="xxx">
            <Identity> xxx </Identity>
        </Credential>
    </To>
    <Sender>
        <Credential domain="xxx">
            <Identity> xxx </Identity>
            <SharedSecret> xxx </SharedSecret>
        </Credential>
        <UserAgent>Coupa Procurement 1.0</UserAgent>
    </Sender>
</Header>