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Coupa Success Portal

Invalid order/document reference. Could not find order header XX, order line num XX

The Invoice is PO backed (based on PO#/Supplier) but an Invoice line passed cannot be found on the Coupa PO.

How do I fix it?

Forward the invoice to the supplier team for confirmation of the extra PO line.

Search for the PO# in the Coupa instance and confirm the extra PO line with the information from the cXML Error Notification.

Example


 <?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE cXML SYSTEM "http://xml.cxml.org/schemas/cXML/1.2.020/cXML.dtd">
<cXML xml:lang="en-US" timestamp="2015-03-23T18:28:13+00:00" payloadID="20150323 182758.454">
  <Response>
    <Status text="Expectation Failed" code="417">Invalid order/document reference. [Could not find order header 12471, order line num 0]</Status>
  </Response>
</cXML>