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Coupa Success Portal

Internet Explorer End of Life FAQ

What’s changing?

Beginning with the May ‘22 Release (R33), all Coupa products will no longer support Microsoft Internet Explorer (IE). We’re doing this ahead of Microsoft’s plan to retire Internet Explorer and replace it with their latest web browser, Microsoft Edge.

When will you stop supporting IE11?

While we don’t have a specific date, you should plan on having a new browser in place to test R33 when it goes to your sandbox. Regardless of your Coupa version, we’ll end support for IE11 on May 27, 2022.

Why won't you support IE11 in the May '22 Release (R33)?

There are numerous reason why we'll end support for IE 11 but here are the most important:

  • Microsoft will end support for IE11 beginning June 15, 2022
  • It’s not as secure as newer browsers
  • It doesn’t support the latest web technologies

Finally, given that Microsoft won’t support IE11 going forward, it doesn’t make any sense to try and support a retired browser.

What does this mean for my organization?

All customers need to ensure that their end users no longer use Internet Explorer to work with any of Coupa’s products. Coupa currently supports the latest version of the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge

Keep in mind, end of support for Internet Explorer is being driven by Microsoft with the expectation that your organisation will replace IE with Edge. 

What if I have other applications that rely on IE11?

You can use Microsoft Edge using IE mode. Internet Explorer mode in Microsoft Edge will be supported through at least 2029.

Additionally, Microsoft has a Getting Started Guide to start configuring IE mode. They also offer the Internet Explorer Retirement Adoption Kit with ready-made content to help you notify users and leaders in your organization about the upcoming changes and help move them to Microsoft Edge.

Please see Microsoft's blog post, The future of Internet Explorer on Windows 10 is in Microsoft Edge and Internet Explorer 11 desktop app retirement FAQ for full details.

Do suppliers also need to move to a new browser?

Yes, suppliers will need to take the same actions as Coupa customers. We’ve added a message on the CSP, but we suggest that customers reach out to your suppliers to ensure they’re aware of the coming change.

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