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Coupa Success Portal

Internet Explorer End of Life FAQ

What’s changing?

Beginning with the May 2022 Release (R33), the Coupa products no longer support Microsoft Internet Explorer (IE). We did this ahead of Microsoft’s retirement of Internet Explorer and replacement with their latest web browser, Microsoft Edge.

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Coupa R33 Yes Yes Yes No

When did you stop supporting IE11?

We ended support for IE11 on May 27, 2022.

Why don't you support IE11 in the May 2022 Release (R33)?

There are numerous reasons why we ended support for IE 11 but here are the most important ones:

  • Microsoft ended support for IE11 on June 15, 2022.
  • It’s not as secure as newer browsers.
  • It doesn’t support the latest web technologies.

Finally, given that Microsoft no longer supports IE11, it doesn’t make any sense to try and support a retired browser.

What does this mean for my organization?

All customers need to ensure that their end users no longer use IE to work with any of Coupa’s products. Coupa currently supports the latest version of the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge

Keep in mind, Microsoft expects that your organization will replace IE with Edge. 

What if I have other applications that rely on IE11?

You can use Microsoft Edge using IE mode. IE mode in Microsoft Edge will be supported through at least 2029.

Additionally, Microsoft has a Getting Started Guide to help you configure IE mode. They also offer the Internet Explorer Retirement Adoption Kit with ready-made content to help you notify users and leaders in your organization about the upcoming changes and help move them to Microsoft Edge.

For more information, see Microsoft's blog post, The future of Internet Explorer on Windows 10 is in Microsoft Edge and Internet Explorer 11 desktop app retirement FAQ.

What's stopping me from using IE11 after the May 2022 release?

Nothing, for now. You can still access your instance and continue using IE11 until Microsoft ends support on June 15. We won't explicitly block IE11 access. However, Coupa won't provide support for issues encountered using IE11, and won't fix functionality that doesn't work with IE11.

Do suppliers also need to move to a new browser?

Yes, suppliers need to take the same actions as Coupa customers. We’ve added a message on the Coupa Supplier Portal (CSP), but we suggest that you reach out to your suppliers to ensure they’re no longer using IE11.


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