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Support for Coupa Customers & Partners
Coupa’s Customer Support organization is dedicated to your success. Our highly trained support experts are ready to answer your questions, provide issue isolation and troubleshooting, and share best practices to help you maximize the value delivered by your Coupa business spend management platform.
For customer support, please visit the Coupa Support Portal. From the Support Portal, your organization’s Designated Support Contacts can submit and track support cases. It's the quickest way to provide detailed information about your request or issue, access Knowledge articles and Product Documentation, and receive updates about a support case. For immediate assistance, Designated Support Contacts may also contact Coupa Customer Support by phone.
If you're a Coupa user, please contact your organization's Coupa Designated Support Contact for help. Only Designated Support Contacts have access to submit support cases.
For Supply Chain Design and Planning Customers
If your organization uses only the LLamasoft Desktop software (Supply Chain Guru X, Data Guru, or Demand Guru products), please submit your support case via email at llamasoft.desktop@coupa.com.
If you use the llama.ai Supply Chain Design & Planning, please submit support requests through the Coupa Support Portal. It's the quickest way to provide detailed information about your request.
You can also reach us by calling your region's phone number. If a local phone number is not provided, please call our US or any available country number.
For Suppliers
For Supplier support, please visit the Coupa Suppliers site, and see the Supplier Help Center and frequently asked questions.
For any technical or functional support-related questions not answered in the Supplier Help Center, Suppliers can chat with an agent 24x5 through the chat box on the Coupa Supplier Portal (supplier.coupahost.com), or email supplier@coupa.com. Any questions regarding the Customer/Supplier relationship, processes, request/invoice/payment status, etc., cannot be addressed by Coupa Support and must be directed to the Coupa Customer.