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Coupa Success Portal

Work Queue Management Widget

The Work Queue Management widget enables program evaluation and approval assignment. Users can add up to five-additional columns to the widget. “Sticky” personalization functionality is also supported, enabling users to sort and filter on the widget and have their settings persist after system logout.

Users who are members of the group “Admin Work Queue Managers” can view all evaluations and approvals. Non-members will only see evaluations and/or approvals that are assigned to them.

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Use of the Work Queue Management widget requires licensing of the Work Queue module. Additionally, configuration or modification of this widget must be accomplished via the Coupa Localization Team. For more information, please contact Customer Support.

Additionally, any localization changes made to the Work Queue Management widget will require users to disable Sticky Grid functionality (if currently active) under their user Profile. Once accomplished and saved, they will then need to return to their personal Dashboard page where the widget is located and remove, then re-add it in order for the changes to take effect. As a final step, the user can re-activate the Sticky Grid function.

This widget allows users to:

  • View submitted evaluations/approvals.
  • Display evaluations/approvals that are not yet submitted.
  • View the name of the user assigned to the program.
  • Assign ownership of submitted evaluations/approvals.
  • View the working queue in real time to ensure that the most recent status and ownership display.
  • Filter, query and manage the working queues.
  • Report via the “Export” function.
  • Add additional columns to the widget to include additional data to the grid.
  • Persist the user’s grid settings via Sticky Grids. See the Profile section of this guide for more information on enabling Sticky Grids.

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Standard Fields available using the Work Queue widget include:

  • Take button: Results in the evaluation/approval to be delegated to the user
  • Assign button: Opens a delegation popup window to delegate to a user or group
  • Assigned To: Shows who the evaluation/approval is assigned to
  • Context: Enrollment context of the evaluation/approval
  • Due Date: For the evaluation/approval
  • HiVi button: Shows a graphical representation of the workflow in a pop-up window
  • History button: Shows the delegation history in a pop-up window
  • Last Updated Date: Date when the evaluation/approval was updated last

When a localization change has been applied to the Work Queue Management widget, or if Work Queue data is not displaying as expected, Coupa will reprocess the data. Please be aware that these reprocessing events will impact the Last Updated Date that displays for the customer when they run reports.

  • Last Updated By: Username of the individual who last updated the evaluation/approval
  • Name: Name of the evaluation
  • Periodicity: Periodicity of the program
  • Program: Name of the program
  • Program Status: Overall status of the program
  • Status: Evaluation/approval status
  • Type: Evaluation/approval

Five additional fields available by default (which can be replaced by the customer-provided standard or UDF fields) include:

  • Organizations: Standard field Organizations from Relationship (Contains a value on the grid for Relationship enrollments only)
  • Supplier Number: Standard field from Supplier Object
  • Additional Info: Standard field Additional Description from Supplier
  • Country: Standard field Country from Location (Contains a value on the grid for Location enrollments only)
  • Engagement Number: Standard field from Engagement (Contains a value on the grid for Engagement Enrollments only)

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