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Coupa Success Portal

Still Receiving New PO Notifications After CSP User has been Deactivated

Symptom

CSP User still receiving PO emails from the Coupa Customer after a CSP account has been deactivated.

 

 

Environment

 

 

Coupa Enterprise / Coupa Supplier Portal

 

 

Solution

 

 

Please contact the Coupa Customer and confirm PO transmission email is set to another email address on the Supplier Record

 

 

 

 

 

 

Cause

 

 

This is technically outside of the CSP that this is happening, the Coupa Customer has a field they fill out with a specific email address (or multiple) that when a PO is created on their side that the system sends a New PO notification out to that email address