Other CSP Enhancements

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Introduction

Previously, suppliers had to open each disputed invoice to see the dispute reason. We want to help suppliers that process a large number of invoices to access the reasons of disputes quickly, so we added a dedicated column to the table listing the invoices.

To ensure smooth and quick purchase order (PO) processing, we want to provide suppliers with additional information about POs and more visibility in case of PO cancelations. So, we introduced an email reminder for PO recipients to acknowledge POs and a notification for additional CSP supplier users (other than PO recipients) about canceled POs.

For a better user experience, we also removed the warning message about permissions.

Some of these enhancements were top Coupa Community items.

How it works

Suppliers

Dispute reason column

You can see the reasons for disputed invoices in the Dispute Reason column of the Invoices table.

For more information, see View and Manage Invoices.

PO notifications

Even if you are not a PO recipient but you have access to POs, you also receive online and email notifications about canceled orders by default. You can change your notification preferences for An order is canceled. For more information, see View and Manage Notifications.

Also, if you do not acknowledge a PO within five days, you (as the original PO recipient) receive an email reminder with the subject "Reminder to Acknowledge <Customer Name> Purchase Order <number>".

Other changes

If your customers use Coupa Pay, you can set preferences for the Bank transfer remittance advice and Virtual card remittance advice notifications. For more information, see View and Manage Notifications.
The banner informing you about permissions after you log in is removed. For more information, see Log in to the CSP.
Legal entity fields are validated whether your customers use Supplier Information Management (SIM) or not. For more information, see Advanced Banking Validations and Set up Legal Entities.
Updated the header and footer text on the One-Click Savings page and created a more informative Express Interest page. For more information, see Access Add-ons.
Suppliers can use a filtered View for Rejected catalog items. For more information, see Catalog Approval Chains and View and Manage Catalogs.
Suppliers can access and participate in public sourcing events. For more information, see Public Events in Coupa Sourcing and View Public Sourcing Events in the CSP.