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Coupa Success Portal

Quick Guide: Subprocessors


Subject to the instruction of a customer, Coupa Software, Inc. (“Coupa”) hosts a customer instance either in the Europe Economic Area, United States of America, or as otherwise agreed. In the course of providing services on the Coupa Platform, Coupa personnel located outside of the selected hosting region may require access to customer data.
In addition, Coupa and its affiliates engage third-party contractors and suppliers in the context of the provision of the Coupa Platform and selected Hosted Applications (“Third-Party Suppliers”). Some of these Third-Party Suppliers may have access to, and process, customer data, including customer personal data (“Subprocessors”).

This quick guide shall provide you with an overview on the various Subprocessors currently used by Coupa in the performance of the Coupa services. Please note that the specific details of Subprocessors used for each customer depends on the individual subscription scope and configuration. This quick guide is subject to change.

Default Subprocessors

If you are a customer on the Coupa platform, the following companies are used as default Subprocessors.

Name and Address Scope of Subprocessing
Amazon Web Services Inc.
Fortune Chambers, 410 Terry Avenue North
Seattle, WA 98109-5210, USA 

Cloud-Infrastructure Services (including Rekognition service where regional availability and restrictions apply)

IndMax IT Services Private Limited
Fortune Chambers, Suite # 303,
Plot No. 8, 9, 10, 11, Silicon Valley, Madhapur,
Hyderabad, Andhra Pradesh, India 500081 


Integration Support Service

Coupa Affiliates
In the Europe Economic Area, United States of America, and India
Customer Support Services

Additional Subprocessors

Depending on the individual subscription scope and configuration of a customer on the Coupa platform, the following vendors are used as additional Subprocessors by Coupa when providing the services.

Hosted Application Name and Address Scope of Subprocessing
Analytics Birst Inc., an Infor Company
45 Fremont St.
San Francisco, CA 94105, USA
Reporting, analytics, and dashboarding
Compliant eInvoicing and eArchiving

Sovos Trustweaver
TrustWeaver AB
Kungsgatan 27, 4TR
SE-111 56 Stockholm, Sweden
together with 
Sovos Compliance, LLC
200 Ballardvale Street,
Building 1, 4th Floor
Wilmington, MA 01887, USA

Electronic signature and archival of invoices
Customer Support in Chinese or Japanese language (upon request only)

Concentrix - Dalian Jumeng
Technologies Development Ltd.
4F, 18 Software Park Road
Shanhekou District, Dalian
P.R. China 116023

Customer Support Services (1st Level) for Customers with locations in China and Japan
InvoiceSmash Microsoft Corp.
One Microsoft Way 
Redmond Washington 98052, USA
Cloud-Infrastructure Services
Expenses – Email Parsing
Traxo, Inc.
211 N. Ervay St. Suite 500
Dallas, TX 75021, USA
Parses confirmation emails and passes travel itinerary information to Coupa Travel Service for processing.
Expenses - Receipt Parsing CloudFactory International Ltd.
5 The Green
Richmond TW9 1PL United Kingdom
Optical character recognition (OCR) of receipt data.
Sourcing Optimization

Microsoft Corp. [1]
(details as before)

Cloud-Infrastructure Services (hosting)

Spendguard - Invoice Parsing

Google LLC. [2]
1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Optical character recognition (OCR) of invoices
Supplier Portal - Notification
(If enabled by supplier)
Twilio Inc.
375 Beale Street Suite 300
San Francisco, CA 94105, USA
Sends text message notification to the supplier

Conferma Ltd.
5 Brooks Drive, Cheadle Royal
Business Park, Cheadle, Cheshire,
SK8 3TD, United Kingdom

Provides connectivity to Banks, Credit Card Networks and other Conferma partners
Managed Services

CXG Outsourcing EOOD
1234 Sofia, Business Center Labirint,
25 Prof. d-r Petar Dertliev str., Bulgaria

Provides additional staffing for AIC data analytics, supplier enablement and other managed services

  [1] Since January 2019 Microsoft is the new hosting provider for Coupa Sourcing Optimization.
  [2] Google uses distributed global data centers to temporarily process image files and return back results of the OCR function. Google currently does not offer regionalization of processing within Google Cloud Vision API.  For more details see

Legacy Subprocessors & Subcontractors

If you are a customer on a legacy platform of a company previously acquired by Coupa, the following legacy subcontractors are currently used. Depending on the configuration, some of the legacy subcontractors may have access to customer personal data.

Legacy Application Name and Address Scope of Subprocessing
2017 - Trade Extension
(now Sourcing Optimization)
Basefarm AB
Sveavägen 159, 113 46 Stockholm, Sweden
Cloud-Infrastructure Services
2017 - Simeno 
ITpoint Systems AG
Riedstrasse 1, CH-6343 Rotkreuz, Switzerland
Cloud-Infrastructure Services
2018 - Aquiire
(Catalog Management)
Microsoft Corp.
(details as before)
Cloud-Infrastructure Services
2018 - DCR Workforce
(now Contingent Workforce)
Amazon Web Services Inc.
(details as before)
Cloud-Infrastructure Services
Microsoft Corp.
(details as before)
Cloud-Infrastructure Services
2018 - Hiperos 3PM
(now Risk Assess)

Rackspace US, Inc.,
One Fanatical Place
City of Windcrest, TX 78218, USA

Cloud-Infrastructure Services

2019 - Exari
(now Contract Lifecycle Management Advanced)

Amazon Web Services Inc.
(details as before)
Cloud-Infrastructure Services

Prior Version: 20190622 Quick Guide Subprocessors

Legal Disclaimer - This website is provided for informational purposes only and should not be considered as a contractual commitment or legal advice and does not discuss other privacy-related laws or regulations that may also be relevant to our customers and prospects, including any industry-specific requirements. The relevant privacy and data protection laws and regulations applicable to individual companies will depend on several factors, including but not limited to where a company conducts its business, the industry in which it operates, the type of content it wishes to store, where or from whom the content originates, and where the content will be stored.

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