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Coupa Success Portal

Quick Guide: Subprocessors

Background

Subject to the instruction of a Customer, Coupa Software, Inc. ("Coupa") hosts a Customer instance either in the Europe Economic Area, United States of America, in the APAC region or as otherwise agreed. In the course of providing services on the Coupa Platform, Coupa personnel located in- and outside of the selected hosting region may require access to Customer Data.

In addition, Coupa and its Affiliates engage third-party contractors and suppliers in the context of the provision of the Coupa Platform and selected Hosted Applications (“Third-Party Suppliers”). Some of these Third-Party Suppliers may have access to, and process, Customer Data, including Customer Personal Data (“Subprocessors”).

This quick guide shall provide you with an overview on the various Subprocessors currently used by Coupa in the performance of the Coupa services. Please note that the specific details of Subprocessors used for each Customer depend on the individual subscription scope and configuration. This quick guide is subject to change.

Default Subprocessors

If you are a customer on the Coupa platform, the following Third-Party Suppliers are used as default Subprocessors.

Name and Address Scope of Subprocessing
Amazon Web Services Inc.
Fortune Chambers, 410 Terry Avenue North
Seattle, WA 98109-5210, USA
https://aws.amazon.com/ 
Cloud-Infrastructure Services (including Rekognition service where regional availability and restrictions apply, and Simple Email Service)
Coupa and its Affiliates
In the Europe Economic Area, USA, UK and India
 
Customer Support Services

Additional Subprocessors

Depending on the individual subscription scope and configuration of a Customer on the Coupa platform, the following Third-Party Suppliers are used as additional Subprocessors by Coupa when providing the services.

Name and Address Hosted Application / Service Scope of Subprocessing
Birst Inc., an Infor Company
45 Fremont St.
San Francisco, CA 94105, USA
www.birst.com
Analytics [1] Reporting, analytics, and dashboarding

Looker Data Sciences Inc. a Google company
101 Church Street, Santa Cruz, CA 95060 USA
https://looker.com/

 

Snowflake Inc.
450 Concar Drive, San Mateo, CA, 94402, USA
www.snowflake.com

New Analytics [1]

 

Reporting, analytics, and dashboarding

Sovos Compliance, LLC (formerly TrustWeaver)
200 Ballardvale Street, Building 1
4th Floor Wilmington, MA 01887, USA
https://sovos.com/

Compliant eInvoicing,

Expenses
Electronic signature

Concentrix - Dalian Jumeng
Technologies Development Ltd.
4F, 18 Software Park Road Shanhekou District, Dalian
P.R. China 116023
www.concentrix.com

Customer Support in Chinese or Japanese language

(upon request only)
Customer Support Services (1st Level) for Customers with locations in China and Japan

Microsoft Corp.
One Microsoft Way
Redmond, Washington 98052, USA
https://azure.microsoft.com/

InvoiceSmash,Sourcing Optimization

Cloud-Infrastructure Services(separate hosting)

Traxo, Inc.
211 N. Ervay St. Suite 500
Dallas, TX 75021, USA
www.traxo.com

Expenses

Parses confirmation emails and passes travel itinerary information to Coupa Travel Service for processing

CloudFactory International Ltd.
5 The Green, Richmond TW9 1PL, United Kingdom www.cloudfactory.com

Expenses

Optical character recognition (OCR) of receipt data

Google LLC.
1600 Amphitheatre Parkway
Mountain View, CA 94043, USA
https://cloud.google.com/

'Various (Expenses, Mobile, CSP, Spend Guard)' E.g., Google Vision (OCR) [2], Google Translation, Google Maps, Google Places, Google Analytics [3]

Twilio Inc.
375 Beale Street, Suite 300
San Francisco, CA 94105, USA
www.twilio.com

Supplier Portal - Notification (if enabled by supplier)

Sends text message notification to the supplier

Conferma Ltd.
5 Brooks Drive, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3TD, United Kingdom
https://confermapay.com/

Pay Provides connectivity to Banks, Credit Card Networks and other Conferma partners

CXG Outsourcing EOOD
1234 Sofia, Business Center Labirint, 25 Prof. d-r Petar Dertliev str., Bulgaria
https://cx-g.com/

Managed Services Provides additional staffing for AIC data analytics, supplier enablement and other managed services

Cognisive Consulting Inc. [4]
8915 Cedar Mound Ln.
Houston, TX 77083
https://www.cognisive.com/

Platform Integration Support Service

Iterable, Inc.
71 Stevenson St, Suite 300
San Francisco, CA 94105, USA
https://iterable.com/

Segment.io, Inc. a Twilio company
100 California Street, Suite 700
San Francisco, CA 94111, USA
https://segment.com/

Early Payment Discounting Provides messaging services to suppliers and financing partners

 [1] Starting from January 2021 Looker & Snowflake are used by Coupa to provide the new Coupa Analytics experience. Consequently, Birst for Analytics will gradually sunset.
 [2] Google uses distributed global data centers to temporarily process image files and return back results of the OCR function. Google currently does not offer regionalization of processing within Google Cloud Vision API. For more details see https://cloud.google.com/vision/docs/data- usage.
 [3] Google Translation, Google Maps, Google Places and Google Analytics typically do not include personal data and are listed for information only.

 [4] Previously named IndMax IT Services Private Limited.

Legacy Subprocessors & Subcontractors

If you are a customer on a legacy platform of a company previously acquired by Coupa, the following legacy subcontractors are currently used. Depending on the configuration, some of the legacy subcontractors may have access to customer personal data.

Legacy Application Name and Address Scope of Services

2017 - Simeno
(myCatalogPool)

ITpoint Systems AG
Riedstrasse 1, CH-6343 Rotkreuz,
Switzerland
www.itpoint.ch

Cloud-Infrastructure Services
 

2018 - Aquiire

(Catalog Management)
Microsoft Corp.
(details as before)
Cloud-Infrastructure Services
 

2018 - DCR Workforce
(now Contingent Workforce)

Amazon Web Services Inc.
(details as before)
Cloud-Infrastructure Services
Microsoft Corp.
(details as before)
Cloud-Infrastructure Services

2019 - Exari

(now Contract Lifecycle Management Advanced)
Amazon Web Services Inc.
(details as before)
Cloud-Infrastructure Services

2020 - Bellin
(now Treasury)

PlusServer GmbH
Hohenzollernring 72, 50672 Cologne, Germany
https://www.plusserver.com/

Colocation Services

ComputerLine GmbH
Zellgut 7, 6214 Schenkon, Switzerland
https://www.computerline.com

Colocation Services

2020 - LLamasoft

(now Supply Chain Planning)
Amazon Web Services Inc.
(details as before)
Cloud-Infrastructure Services

Prior Versions:

Legal Disclaimer - This website is provided for informational purposes only and should not be considered as legal advice and does not discuss other privacy-related laws or regulations that may also be relevant to our customers and prospects, including any industry-specific requirements. The relevant privacy and data protection laws and regulations applicable to individual companies will depend on several factors, including but not limited to where a company conducts its business, the industry in which it operates, the type of content it wishes to store, where or from whom the content originates, and where the content will be stored.

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