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Coupa Success Portal

System Up Time and Metrics

Customers have told us that besides the service availability they want to ensure that their integrations are processing.

In order to provide some insight into both of these, we publish our platform monthly uptime along with the volume of API calls that we see across our system every month. Uptime is calculated pursuant to our service level agreement and excludes items such as planned or emergency maintenance and unavailability caused by circumstances beyond our reasonable control, including unavailability due to customer or its users’ acts or omissions, internet service provider failures or delays, failure or malfunction of equipment or systems not belonging to or controlled by Coupa or force majeure events.

Coupa calculates transaction speed (in seconds) by recording the timestamp when a user request enters the app server and when the response exits the app server; the difference between these time stamps is the transaction speed. The speeds are averaged for all transactions across all instances over the past month.

SYSTEM UP TIME % UP TIME API CALLS API CALLS p/second Avg. Speed (seconds)
2017
June 100.00% 50,741,752 19.58 0.88
May 100.00% 57,483,333 21.46 0.88
April 100.00% 84,783,302 32.71 0.87
March 99.99% 93,948,796 35.08 0.96
February (1) 100.00% 76,417,210 31.59 0.91
January 100.00% 92,588,980 34.57 0.90
2016
December 100.00% 82,288,385 30.72 0.90
November 99.99% 76,170,852 29.39 0.99
October 100.00% 86,202,251 32.18 1.00
September 99.99% 69,974,197 27.00 1.01
August 100.00% 90,174,320 33.67 1.06
July 99.94% 71,445,384 26.67 1.00
June 99.99% 66,108,906 25.50 1.03
May 99.99% 81,928,872 30.59 0.90
April 99.99% 71,947,017 27.76 1.15
March 100.00% 75,986,815 28.37 1.23
February 100.00% 49,351,518 19.70 1.18
January 100.00% 52,699,111 16.68 1.13
2015
December 100.00 % 80,219,202 29.95 1.28
November 99.98 % 50,948,927 19.66 1.29
October 99.99 % 48,071,834 17.95 1.21
September 100.00 % 44,942,187 17.34 1.10
August 100.00 % 48,658,372 18.17 1.11
July 100.00 % 55,522,787 21.42 1.08
June 99.99 % 56,379,683 21.75 1.05
May 100.00 % 58,247,639 21.75 0.94
April 100.00 % 60,645,236 23.40 0.86
March 99.99 % 63,004,427 24.31 0.90
February 100.00 % 53,786,472 22.23 0.94
January 100.00 % 50,556,029 20.90 0.99
2014
December 100.00 % 42,670,204 17.64 N/A
November 99.99 % 40,284,391 16.65 N/A
October 99.99 % 40,064,425 16.56 N/A
September 100.00 % 28,901,982 11.95 N/A
August 99.99 % 24,040,471 9.94 N/A
July 100.00 % 24,403,131 10.09 N/A
June 100.00 % 29,758,935 12.30 N/A
May 100.00 % 28,197,264 11.66 N/A
April 100.00 % 26,066,851 10.77 N/A
March 100.00 % 21,405,957 8.85 N/A
February 99.97 % 27,959,041 11.56 N/A

January

99.99 % 17,364,306 7.18 N/A
2013
December 100.00 % 25,987,997 10.74 N/A
November 100.00 % 28,849,669 11.93 N/A
October 100.00 % 54,691,050 22.61 N/A
September 99.98 % 14,022,090 5.80 N/A
August 99.98 % 36,044,805 14.90 N/A
July 100.00 % 18,582,280 7.68 N/A
June 100.00 % 19,762,406 8.17 N/A
May 100.00 % 25,559,878 10.57 N/A
April 100.00 % 21,233,433 8.78 N/A
March 100.00 % 12,225,308 5.07 N/A
February 100.00 % 9,558,297 3.95 N/A

January

100.00 % 12,542,309 4.68 N/A
2012
December 99.99 9,631,463 3.60 N/A
November 100.00 % 14,967,023 9.99 N/A
October 99.90 % 12,444,280 4.65 N/A
September 99.95 % 12,143,958 4.69 N/A
August 100.00 % 10,357,072 4.00 N/A
July 100.00 % 9,837,215 3.80 N/A
June 99.91 % 6,964,986 2.69 N/A
May 99.99 % 7,105,279 2.74 N/A
April 100.00 % 7,036,472 2.71 N/A
March 100.00 % 6,566,499 2.53 N/A
February 100.00 % 6,556,332 2.53 N/A

January

100.00 % 2,619,644 1.01 N/A
2011
December 100.00 % 2,391,488 0.92 N/A
November 100.00 % 2,851,974 1.10 N/A
October 99.93 % 2,159,289 0.83 N/A
September 100.00 % 2,481,277 0.96 N/A
August 100.00 % 1,712,709 0.66 N/A
July 100.00 % 2,258,354 0.87 N/A
June 100.00 % 2,094,948 0.81 N/A
May 100.00 % 1,749,848 0.68 N/A
April 99.90 % 2,165,220 0.84 N/A
March 100.00 % 5,104,595 1.97 N/A
February 100.00 % 3,555,479 1.47 N/A

January

99.97 % 8,575,723 3.31 N/A
2010
December 100.00 % 21,090,583 8.14 N/A
November 100.00 % 10,487,757 4.05 N/A
October 99.99 % 5,661,221 2.18 N/A
September 100.00 % 2,041,068 0.79 N/A
August 100.00 % 1,007,027 0.39 N/A
July 99.93 % 2,209,992 0.85 N/A
June 99.90 % 1,906,942 0.74 N/A
May 99.90 % 1,618,746 0.62 N/A
April 99.99 % 648,768 0.25 N/A
March 99.99 % 411,956 0.16 N/A
February 99.99 % 201,032 0.08 N/A

January

99.99 % 191,950 0.07 N/A

(1) Customers hosted in the US East Coast region were impacted by an AWS region-wide outage for their S3 service on February 28. Customers can contact Support for more details. Customers in other regions worldwide were not impacted.

 

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