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Coupa Success Portal

System Up Time and Metrics

Customers have told us that besides the service availability they want to ensure that their integrations are processing.

In order to provide some insight into both of these, we publish our platform monthly uptime along with the volume of API calls that we see across our system every month. Uptime is calculated pursuant to our service level agreement and excludes items such as planned or emergency maintenance and unavailability caused by circumstances beyond our reasonable control, including unavailability due to customer or its users’ acts or omissions, internet service provider failures or delays, failure or malfunction of equipment or systems not belonging to or controlled by Coupa or force majeure events.

Coupa calculates transaction speed (in seconds) by recording the timestamp when a user request enters the app server and when the response exits the app server; the difference between these time stamps is the transaction speed. The speeds are averaged for all transactions across all instances over the past month.

SYSTEM UP TIME % UP TIME Avg. Speed (seconds)
2017
September 100.00% 0.81
August 99.94% 0.80
July 100.00% 0.82
June 100.00% 0.88
May 100.00% 0.88
April 100.00% 0.87
March 99.99% 0.96
February (1) 100.00% 0.91
January 100.00% 0.90
2016
December 100.00% 0.90
November 99.99% 0.99
October 100.00% 1.00
September 99.99% 1.01
August 100.00% 1.06
July 99.94% 1.00
June 99.99% 1.03
May 99.99% 0.90
April 99.99% 1.15
March 100.00% 1.23
February 100.00% 1.18
January 100.00% 1.13
2015
December 100.00 % 1.28
November 99.98 % 1.29
October 99.99 % 1.21
September 100.00 % 1.10
August 100.00 % 1.11
July 100.00 % 1.08
June 99.99 % 1.05
May 100.00 % 0.94
April 100.00 % 0.86
March 99.99 % 0.90
February 100.00 % 0.94
January 100.00 % 0.99
2014
December 100.00 % N/A
November 99.99 % N/A
October 99.99 % N/A
September 100.00 % N/A
August 99.99 % N/A
July 100.00 % N/A
June 100.00 % N/A
May 100.00 % N/A
April 100.00 % N/A
March 100.00 % N/A
February 99.97 % N/A

January

99.99 % N/A
2013
December 100.00 % N/A
November 100.00 % N/A
October 100.00 % N/A
September 99.98 % N/A
August 99.98 % N/A
July 100.00 % N/A
June 100.00 % N/A
May 100.00 % N/A
April 100.00 % N/A
March 100.00 % N/A
February 100.00 % N/A

January

100.00 % N/A
2012
December 99.99 N/A
November 100.00 % N/A
October 99.90 % N/A
September 99.95 % N/A
August 100.00 % N/A
July 100.00 % N/A
June 99.91 % N/A
May 99.99 % N/A
April 100.00 % N/A
March 100.00 % N/A
February 100.00 % N/A

January

100.00 % N/A
2011
December 100.00 % N/A
November 100.00 % N/A
October 99.93 % N/A
September 100.00 % N/A
August 100.00 % N/A
July 100.00 % N/A
June 100.00 % N/A
May 100.00 % N/A
April 99.90 % N/A
March 100.00 % N/A
February 100.00 % N/A

January

99.97 % N/A
2010
December 100.00 % N/A
November 100.00 % N/A
October 99.99 % N/A
September 100.00 % N/A
August 100.00 % N/A
July 99.93 % N/A
June 99.90 % N/A
May 99.90 % N/A
April 99.99 % N/A
March 99.99 % N/A
February 99.99 % N/A

January

99.99 % N/A

(1) Customers hosted in the US East Coast region were impacted by an AWS region-wide outage for their S3 service on February 28. Customers can contact Support for more details. Customers in other regions worldwide were not impacted.

 

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