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Coupa Success Portal

PO failed: the connection request failed. undefined method send_via_cxml for XX (no status returned)

Cause

The supplier’s PO URL is incorrect. Make sure you can get to the PO URL.

Solution

Make sure that you entered the URL exactly as it was provided by the supplier, including lower/upper case letters. If it is correct, ask the supplier to provide the correct URL, and make sure the URL is externally accessible.

Example

Subject: cXML Failure (No status returned when sending PO #123)

No status element in setup response:

Found

The document has moved here.

CXML Response:

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html>
  <head>
    <title>302 Found</title>
  </head>
  <body>
    <h1>Found</h1>
    <p>The document has moved <a href='https://xxx.xxx.xxx/xxx/xxx'>here</a>.</p>
  </body>
</html>