The supplier sent an invoice that is being rejected because credentials used to connect to Coupa are incorrect.
How do I fix it?
Try the following:
- Make sure the supplier is using the right credentials to connect to Coupa.
- Make sure cXML invoicing is enabled for the supplier (Allow cXML Invoicing and Advance Ship Noticing under Invoicing on the Setup > Suppliers > Suppliers > Edit Supplier screen).
<?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE cXML SYSTEM "http://xml.cxml.org/schemas/cXML/1.2.020/cXML.dtd"> <cXML xml:lang="en-US" timestamp="2015-03-01T16:03:51+00:00" payloadID="20150301 160344.345"> <Response> <Status text="Unauthorized" code="401">Invalid credentials</Status> </Response> </cXML>