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Coupa Success Portal

Invalid credentials

The supplier sent an invoice that is being rejected because credentials used to connect to Coupa are incorrect.

How do I fix it?

Try the following:

  • Make sure the supplier is using the right credentials to connect to Coupa. 
  • Make sure cXML invoicing is enabled for the supplier (Allow cXML Invoicing and Advance Ship Noticing under Invoicing on the Setup > Suppliers > Suppliers > Edit Supplier screen).

Example


<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE cXML SYSTEM "http://xml.cxml.org/schemas/cXML/1.2.020/cXML.dtd">
<cXML xml:lang="en-US" timestamp="2015-03-01T16:03:51+00:00" payloadID="20150301 160344.345">
  <Response>
    <Status text="Unauthorized" code="401">Invalid credentials</Status>
  </Response>
</cXML>